INFORMATIONS

YOU SHOULD KNOW

Here you get general information about Kunzmann's Hotel:

ARRIVAL AND DEPARTURE

Your room will be at your disposal from 14 o'clock on the day of arrival. On the day of departure we ask you to vacate your room by 11 a.m. at the latest. Not claimed services from our packages can neither be refunded nor rebooked.

PICK-UP SERVICE

If you want to travel comfortably, simply use our pick-up service. You will be picked up at your front door and drive directly to your holiday! Price on request. From the station Bad Kissingen we pick you up for a stay of 7 days free of charge.

PETS

Pets are welcome after consultation and registration - the fee is 12.00 EURO per day and per animal in the basket without food.
In case of coarse contamination we reserve the right to charge an additional cleaning fee. Pets have no access to the restaurant and the Kunzmann's SPA.

CONDITIONS OF CANCELLATION

In the event of a cancellation, we will always endeavour to assign the room/arrangement you have reserved verbally or in writing to another person. However, if we do not succeed or only partially, we will charge as follows:

  • up to 31 days before arrival: free of charge
  • 30 - 15 days before arrival: 30 % of the tour price
  • 14 - 7 days before arrival: 50 % of the tour price
  • 6 - 0 days before arrival: 70 % of the tour price

In case of early departure or no-show 100 % of the tour price will be charged. Changes and cancellations will only be accepted in written form. We recommend that you take out a travel cancellation insurance policy with every reservation in order to save you unnecessary costs. Special cancellation conditions apply for group bookings of 10 persons or more.

CONDITIONS OF PAYMENT

You can pay for all arrangements and/or other services by EC card, credit card or cash payment. Discounts on arrangement prices are granted on services in the wellness area and in the restaurant.

Parks

If you are arriving by car, there are several parking facilities available directly in front of our hotel (subject to availability) at no additional cost. You are also welcome to use our underground car park for a fee (subject to availability).

Electric recharging point

Are you coming to us with your electric car? Then our charging station for electric cars is available. (The use is included when booking an underground parking space)